General
1.1 These terms of purchase (the Terms;) apply between LensOnEyes and the customer for purchases and orders via (the Website) and our reorder service.
1.2 The goods and services offered on the Website are provided by LensOnEyes.
1.3 If you have any questions, contact LensOnEyes , e-mail support@lenoneyes.com , telephone: +91 733 8398 100..
2. Ordering
2.1 When you shop on the Website, you can either place a one-time order of contact lenses, accessories, glasses or sunglasses, or re order contact lens purchase.
2.2 In order to place an order for products, you as a customer must approve LensOnEyes terms and conditions. By accepting LensOnEyes Terms and Conditions, you agree to abide by these. We also ask you to read LensOnEyes's Privacy Policy for complete information on how LensOnEyes treat your personal information as separate personal data controllers.
2.3 When we receive your order, we confirm the order and automatically send an order confirmation to you at the e-mail address you provided when ordering. A purchase agreement has been entered into with you as a customer when LensOnEyes has confirmed your one-time order through the order confirmation. In the order confirmation you will find information about products, price, billing and delivery address. Read the order confirmation carefully when you receive them,
2.4 When we process your order, we will inform you by e-mail if any of the ordered items are not available or if there are problems with your order. If any of the items you have ordered are not available, LensOnEyes will be able to offer you replacement products with similar quality and price. If LensOnEyes does not have the opportunity to offer you other items, or if you do not accept the offer, LensOnEyes will refund the corresponding amount within 14 days of LensOnEyes receiving your order. LensOnEyes will refund the amount using the same payment method that you used for the purchase.
2.5 We reserve the right to cancel your order or part of it if the products are sold out. If a product is sold out, you will be notified of this, possibly together with information about what we can offer instead. You will have the opportunity to accept our new offer with the changes we specify, compared to your order, or to cancel the order completely.
2.6 When you order Accessories via the Website, you agree that LensOnEyes will automatically place orders for you on Accessories that you have selected at the conclusion of the order. Delivery is carried out according to your details provided in the shopping form..
3. Price
All prices on the Website are stated in Indian rupee, and all prices include 18% GST, any shipping costs are stated on the checkout page.
4. Payment
Customer payments are handled by LensOnEyes partner Razor Pay. You can pay by card, direct payment, UPI payment.
For making the payment, we offer the following payment methods in collaboration with razor pay : credit card / debit card (Visa and MasterCard), invoice, direct payment via bank account. payments will be made using the payment method you specified on the payment page.
5. Invoices
Debiting / issuing of invoices takes place in connection with sending. If you have chosen to pay by credit card / debit card or direct payment via razor pay, and your card has expired or been blocked, the order will be canceled automatically.
6. Cancellation.
Stock items are sent quickly, and in order for us to be able to change your order before it is sent, the best alternative is for you as a customer to contact customer service on +91 733 8398 100. If you still want to send an e-mail to returns@lensoneyes.com , make sure you select the "Cancellation / change of order" tab. If the item has already been shipped, you can always return the order after delivery by exercising the right of withdrawal or open purchase (see more information below)..
7. Delivery
7.1 Our goal is to send the goods we have in stock within 24 hours from the order date, and goods that are not in stock, within 5 days. Our goal is that if you have ordered bespoke lenses, you will receive these within 2-5 days from the order date. Subject to delays beyond LensOnEyes control, the total delivery time will not exceed 10 days.
7.2 We ask you to check your goods as soon as possible after delivery to uncover any damage, defects or deficiencies. If the item is defective, do not use it, but inform us immediately. fill up the contact us form for complaints .
Right to With-draw
When buying goods on the Website, you as a customer have a 14-day right of withdrawal according to the law. The right of withdrawal applies from the time you receive the item you have ordered. As a customer of LensOnEyes, in addition to the statutory right of withdrawal, you also have an open purchase for 90 days.
8.1 If you want to exercise the right of withdrawal:
In order to exercise the right of withdrawal, you must notify LensOnEyes that you will cancel your purchase within 14 days of receiving the item. Notice that you want to exercise your right of withdrawal must be sent to returns@lensoneyes.com. The following information must appear in your e-mail: That you want to exercise your right of withdrawal, your name, address, e-mail address, order number and which items the return applies to. You can also use the contact us form.
You should return the products to us immediately and no later than 14 days after you have sent us an e-mail that you regret your purchase. If a return shipping note is included in the shipment, you can use this when returning your goods. Please contact customer service via to receive a return shipping note if such a return shipping note is not included. The return shipping note is stated on the return shipping note. If you choose not to use the return shipping note, your return must be sent to the following address: LensOnEyes, Malleshwaram, Bangalore - 560003.
8.2 The right of withdrawal does not apply to:
- Products that are sealed (sealed) due to health or hygiene reasons, and where the seal (sealing) has been broken by you.
- A product that can quickly deteriorate or become too old.
8.3 Refund and cost of return
If you regret your purchase, the refund will be made without undue delay and within 14 days of LensOnEyes receiving your return. The refund will be made of all payments we have received from you, including delivery costs. You are responsible for return shipping and the condition of the products upon return, the products should therefore be sent well wrapped and in the original package. On the refund amount, we reserve the right to deduct a sum corresponding to the value reduction compared to the original value of the item in cases where the item has been handled to a greater extent than necessary and where the value has been reduced.
9. Complaints and complaints
9.1 We ensure the quality of all products before they are sent to you. Should a product still be damaged or incorrectly dispatched when it arrives, we undertake in accordance with current consumer legislation to rectify the defect free of charge. You can always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect is discovered. Complaints must be made within one months after you have discovered the error. You have a right of complaint for 6 months from the time you receive the item.
9.2 Any errors and defects must always be reported to where you must state your name, address, e-mail address, order number and a description of the error. If we do not succeed in correcting the defect or delivering a similar product, we will refund you for the defective product in accordance with applicable consumer law. We are responsible for return shipping for approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with applicable consumer law. In the case of complaints.
10. Limitation of Liability
10.1 We do not take responsibility for indirect damages that may arise due to the product.
10.2 We do not accept liability for delays / errors due to circumstances over which +91 733 8398 has no control (Force Majeure). These circumstances may be, for example, labor dispute, fire, war, authority decisions, reduced or non-delivery from supplier as a result of these circumstances. Should such a situation arise, LensOnEyes will notify you of this. Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the current supplier and other factors beyond our control.
11. Product information
We make reservations for any printing errors on this website and for products to be sold out. We do not guarantee that the images reproduce the exact appearance of the products, as a certain color difference may occur depending on the screen, photo quality and resolution. We always try in the best possible way to expose the products as correctly as possible.
12. Cookie Information
A cookie is a small text file that is stored on your computer, for example to give you as a visitor access to various functions. LensOnEyes uses cookies on the website to ensure the website's functionality, to make it easier for you as a visitor, for analysis purposes to measure visitor statistics and visitor behavior on the website and for marketing purposes, for example to display relevant ads. Some of these cookies are so-called third-party cookies, such as Google's ad network and affiliate network. These are placed by third parties and used by them. For more information about their use of cookies, we refer to the company's cookie policy.
LensOnEyes places necessary cookies when you visit the website to ensure the functionality of the website, to remember your consent and to be able to remember when you put an item in the shopping cart. The website will not function properly without these cookies, which means that they are activated by default and can not be deactivated. LensOnEyes processes information collected through such necessary cookies with the support of a legitimate interest, where LensOnEyes's interest in being able to provide a functioning e-commerce site outweighs your interest in not having such information processed.
Placement of cookies that takes place for marketing purposes only takes place after obtaining your express consent. It is possible to set your browser to automatically reject cookies. You can also reject / deselect the placement of cookies that are done for marketing purposes, in the check box for consent is displayed when you visit the website. You can always change your settings afterwards under Cookie Settings, which you will find at the bottom of the website to revoke a consent. For more information, see LensOnEyes's Privacy Policy.
13. Information about LensOnEyes's processing of your personal data
13.1 By shopping at Lensoneyes.com., LensOnEyes will process your personal information in accordance with LensOnEyes Privacy Policy. We care about your privacy and do not collect more information than necessary. We never sell or transfer your information to third parties for no legal reason.
13.2 LensOnEyes is the personal data controller for the processing of personal data that you as a customer have given to us. Your personal information is processed by us in order to, among other things, be able to handle your order, as well as in cases where you have requested a newsletter or promotional offer, in order to be able to adapt the marketing to your individual needs. When it comes to the processing of personal data in the payment process, Razor Pay is responsible for personal data.
13.3 Complete information on how LensOnEyes processes your personal information, your rights and how you may exercise them can be found in LensOnEyes Privacy Policy.
14. Changes to the Terms
We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted on the Website. The changed Terms apply from the time you have approved the Terms in connection with a new purchase, alternatively 30 days from LensOnEyes informing you of the changes.
15. Disputes and choice of law
In cases where a dispute can not be resolved in consensus with the company's customer service and the customer, you as a customer can contact the General Complaints Board.