Privacy Policy

We respect the privacy of our website visitors and our customers. When processing personal data, we comply with the requirements of privacy legislation. This means, among other things, that we clearly state the purposes for which we process personal data. You can read these purposes in this statement. In addition, we only use personal data that is necessary to achieve the purposes determined by us.

In cases where your permission is required, we first ask you for explicit permission to process your personal data. This permission is requested in various places on our websites. We take appropriate security measures to protect your personal data. The parties that we engage to process personal data (processors) also take appropriate security measures.

By visiting our website and using our services, we process your data as described in this document. This privacy statement applies to all our services

• Personal or contact information : Name, date of birth, social security number, title, billing address, delivery address, e-mail address, mobile phone number, etc.
• Information about goods or services : Details about the items you buy. What products you bought, how many, and how much you paid.
• Payment method and status
• Delivery method
• Discount and promotional codes, including referrals to friends you have tipped.
• Information on strength, grinding and recipe : Specific information on strength, grinding and recipe, ie. information on strength (sphere), cylinder, axis, base curve and pupil distance.
• Financial information : In order to provide you with the correct level of service, our payment provider may collect information about, among other things, your income, any credit obligations, negative payment remarks and previously granted credits. None of this information is communicated to or otherwise made available to LWG.
• Contact information between you and LWG : How you use our services, including page response times, download errors, arrival and departure methods, and delivery notices when we contact you.
• Device information : Eg. IP address, language settings, browser settings, time zone settings, operating system, and platform and screen resolution.
• Geographical information : Your geo location

The information you provide to us is required, as is the information about goods / services and your financial information, usually to enter into a contractual relationship with us, while the other information we collect is required for other reasons in accordance with the following.

1. Personal data provided to us

Our online services mainly take place via the website. You can consult information on the website without registering. However, if you want to order products online, it is necessary that you create an account. We can only complete your registration if you enter certain information. We need from you:

For choosing products.
contact lens data, for example strength, diameter and/or radius per eye;

For account creaion.

1. First name and surname;
2. phone number;
3. e-mail address;
4. address details (postal code, street, house number, city);
5. date of birth;
6. if business account: company name.

In order to prepare and/or execute an order, we need the following personal data from you in addition to your account data (this data is necessary for the execution of the agreement):

credit card and/or other payment details;
preferences relevant to the order (products purchased, time of delivery, location for delivery/collection).

If you subscribe to our newsletter, we need from you:

Name
e-mail address.

Data about your use

If you use the website, for example to place an order, we will process the following personal data:

• data that identifies your peripherals, such as a MAC address, IP address or other number (this data does not qualify as personal data in all cases, but we mention it for convenience);
• data about the settings of your browser or peripherals;
• your location (if you have given permission for this).

We regularly have offers, special promotions and news that we want to share with you. We are happy to share it by email. If you have an account with us and have placed one or more orders, we will email you suggestions and information about our items. If you prefer not to receive this kind of information, you can unsubscribe directly from newsletters by clicking "unsubscribe". This unsubscribe link is in every newsletter.

Lens reminder / service email

The reminder e-mail is a service that LensOnEyes provides to all its customers. Our system keeps track of the lenses and quantities you order. When our data shows that your lenses are almost out, we will send you an email to remind you. This is sent once with every lens order.

Data that we receive from third parties or generate ourselves

There are also personal data relating to you that we receive from third parties, or that we generate ourselves on the basis of the data you provide:

data that we link to certain patterns, such as a status in the profile that we draw up about you based on your consumption behavior (for example: the frequency with which you make a purchase);
surfing behaviour, determined on the basis of cookies.

2. Purposes for processing personal data

We use the personal data mentioned above for various purposes. The main purposes are listed below:

• The conclusion and execution of an agreement;
• offering and/or delivering agreed services, products and/or information, and adapting them to your needs and wishes;
• the promotion and analysis of our services and those of our affiliates;
• ensure that our services are not misused;
• uphold our rights, for example in a lawsuit;
• drawing up a profile about you, so that we know who our customers are.

Legitimate interests of LensOnEyes or a third party include:

• security of (IT) systems;
• fraud and crime prevention and the enforcement of our rights;
• detecting and rectifying errors and malfunctions;
• research and analysis of the website;
• the sharing of personal data with parties that assist Top Lenses in its services (such as lawyers, accountants, advisers);
• business purposes (such as the sale of business or stock);
• improving customer service and services;
• making internal notes.

Social media
If you communicate with us via social media, we receive your personal data, including your (user) name, your profile picture, your telephone number, your place of residence and your gender. All data that we receive via social media is stored, such as your name and address details. This data is used to provide our services or for analytical purposes.

Forms
In the forms on the website we only ask for the necessary information. We accept no liability for any information you provide to us in addition. The information provided to us will only be collected, processed and stored for the stated purpose.

Newsletter
We regularly send a newsletter. With this we inform our customers and not customers about products and our services. Your email address will only be added to the mailing list with your explicit permission.

Retention period
We do not store your personal data for longer than is necessary for the purposes for which they are processed. In some cases, we will keep your personal data to comply with legal retention obligations.

3. sharing data with third parties

We may pass on your personal data to third parties in the following cases, for the reasons stated below:

• If services from third parties are used within the scope of agreements with you (such as delivery services), LensOnEyes is entitled to pass on your personal data to the aforementioned third party, insofar as this is necessary for the execution of the agreement with you;
• If we suspect a violation of the rights of third parties, of criminal offenses or of abuse, we may provide personal data to third parties who have a legitimate interest in doing so or to bodies serving the public interest. This can also be enforcement authorities, such as the Public Prosecution Service or supervisors;
• If we are legally obliged or authorized to provide personal data to third parties.
• LensOnEyes also uses services from third parties that act as 'processors' (eg hosting service providers and online marketing service providers). LensOnEyes is obliged to conclude a processing agreement with these service providers, which states that they will only process personal data in accordance with the instructions and under the control of LensOnEyes.

4. Your rights

You have the right to inspect your personal data and the right to rectify (correct) your personal data if they are incorrect or incomplete. In addition, you also have the right to have your personal data deleted and the right to data portability, so that your personal data can easily be transferred to another service. For this you need to contact us. This can be done via info@984 5009 020.

Personal Data Authority
Of course we are happy to help you if you have complaints about the processing of your personal data. Under the privacy legislation you also have the right to file a complaint with the Data Protection Authority against these processing of personal data.

Our legitimate interests
By processing with the support of the legal basis legitimate interest, we believe that our legitimate interest is based on the fact that our processing is necessary for us to perform, fulfill and manage our company and our Services. We also have a legitimate interest in protecting ourselves, our customers and our suppliers from fraudulent conduct and misuse of our services. Our legitimate interest in sending marketing and offers about our company and our Services is based on the fact that such information may be of great interest to our customers and that any confidentiality risk for the data subject is very limited. As a registrant, you may at any time object to our processing of your personal data for marketing purposes.

Your rights as registered
Right to withdraw your consent You have the right to withdraw your consent at any time to us processing your personal data regarding grinding, strength and your prescription. If you withdraw your consent, it does not affect the lawfulness of the treatment based on your consent before it was withdrawn by you.

Right of access to your information. If you want to know and verify the information we have about you, you can request a printout of the information. You can request a printout of the information free of charge. In the respect where we process personal information about you in order to fulfill our contractual obligations to you, and you have provided this personal information to us, you have the right to have this provided in a structured, generally usable and machine-readable format, and you have also the right to transfer this information to another data controller, data portability.

Right to limit the processing : In certain cases, you have the right to demand that we limit the processing of your personal data, ie. restricts treatment to certain limited purposes. The right to restriction applies, among other things, when you believe that the information is incorrect and have demanded that the personal information be corrected. You can then request that the processing of personal data be limited to the time during which the accuracy of the information is ascertained. When the restriction ceases, you will be informed of this.

Right to correction. You have the right to correct incorrect or incomplete information about yourself.

Right to object. You have the right to object to the processing of personal data on the basis of a legitimate interest based on the legal basis. In the event of an objection, we must cease processing if we are unable to demonstrate compelling legitimate reasons for the processing that are more important than your interests, rights and freedoms, or if the processing of personal data is carried out for the purpose of establishing, exercising or defending legal claims.

Right to object to direct marketing. When personal data is processed for the purpose of direct marketing, you have the right at any time to object to the processing of personal data about you for direct marketing purposes. If you object to the processing of your personal data for direct marketing purposes, we will stop processing your personal data for the purpose of direct marketing.

Right to delete ("right to be forgotten"). To the extent that your personal information is no longer necessary for the purpose for which it was collected, you have the right to demand that your personal information be deleted. However, certain legal obligations prevent us from deleting parts of your information immediately. Such obligations follow from the accounting and tax legislation, but also from legislation on consumer contract law. What we do is block information that we must prevent from being used for purposes other than complying with such legal requirements.

Right to complain to the supervisory authority In the event that you are dissatisfied with our processing of your personal data, you have the right to complain to the supervisory authority.

5. Cookies

A cookie is a small text file that is stored on your computer, for example to give you as a visitor access to various functions. LensOnEyes uses cookies on the website  to ensure the website's functionality, to make it easier for you as a visitor, for analysis purposes to measure visitor statistics and visitor behavior on the website and for marketing purposes, for example to display relevant ads. Some of these cookies are so-called third-party cookies, such as Google's ad network and affiliate network. These are placed by third parties and used by them. For more information about their use of cookies, we refer to the company's cookie policy.

LensOnEyes places necessary cookies when you visit the website to ensure the functionality of the website, to remember your consent and to be able to remember when you put an item in the shopping cart. The website will not function properly without these cookies, which means that they are activated by default and can not be deactivated. LensOnEyes processes information collected through such necessary cookies with the support of a legitimate interest, where LensOnEyes's interest in being able to provide a functioning e-commerce site outweighs your interest in not having such information processed.

Placement of cookies that takes place for marketing purposes only takes place after obtaining your express consent. It is possible to set your browser to automatically reject cookies. You can also reject / deselect the placement of cookies that are done for marketing purposes, in the check box for consent is displayed when you visit the website. You can always change your settings afterwards under «Cookie Settings», which you will find at the bottom of the website to revoke a consent. For more information, see LensOnEyes's Privacy Policy.

6. Marketing and Communication

We will inform you by telephone, e-mail or post if this is necessary for the execution of the agreement, for example about new conditions or changes in the service. In addition, we may approach you with marketing-related newsletters about our own or similar products or services, as well as with research questions and other requests to improve our services. If you do not appreciate this, you can unsubscribe via the “unsubscribe” link in all our newsletters.

7. security

We have taken security measures to manage your personal data carefully. This concerns both organizational and technical measures to protect our customers' data against loss and/or unlawful processing. We maintain a level of security that is appropriate in view of the state of the art to prevent unauthorized access to, modification, disclosure or loss of personal data. This includes both technical and organizational measures (such as encryption of data and a limited group of employees who have access to the data, etc.). The areas where your data is stored are secured.

8. retention period

In principle, we do not store personal data for longer than two years after the end of an agreement with you, unless: (i) you remain a customer of LensOnEyes after the agreement has ended or continue to show interest in the services of LensOnEyes, (ii) we are legally obliged to keep data for longer (such as the tax retention obligation of seven years for payment data), or (iii) we have good reason to believe that we may keep data for longer, to the extent necessary.

9. Third Party Websites

As a courtesy to our users, our websites may contain links to third-party websites. This privacy statement does not apply to websites of third parties that are connected to our website by means of links. You should check for yourself which terms of use and privacy policy apply to the websites of third parties.

10. changes

Changes to this Policy. We may update and change this policy. In the event of major changes, we will inform about the changes in an appropriate manner, e.g. by publishing the updated policy on our site.

11. Contact Information

For questions about the processing of personal data or to exercise your rights as a registered user, please contact our customer service per. email at support@984 5009 020 or call +91 984 5009 020.