Got Questions? We’ve Got Answers!
Your most frequently asked questions, gathered on this page to help you before, during and after a purchase!. Click on the questions below to find the answers.
Account Questions
To retrieve your password, please click "Login" on the supper right hand corner of the screen. Click on "Forgot Password?" and you'll be prompted to enter your email address. Click "Submit" and we'll email you a link that will allow you to change your password. If you forget your email, please call our customer service: +91 984 5009 020 or email our customer service: support@lensoneyes.in.
Sign in with your original information, click “Your Account” link on the top right of the page, then click “Login & Password Info” and enter the new information. Next, click "Submit" and you will be done! Then your new email address will receive an email with a link to confirm the email change.
No, you will not be able to login without your email address or password. To retrieve your email and password, please call our Customer Service: +91 984 5009 020 or email our customer service: support@lensoneyes.in. We ask for these methods to protect your information from being accessed by others.
The security of your information is our top priority. Your personal information will never be sold to or shared with third-party marketers. Please visit our privacy page for details.
If you initiated a password reset but haven't received an email, check your spam, or bulk mail folder. If you still can't find the email, call our Customer Service: +91 984 5009 020 or email our customer service: support@lensoneyes.in. To ensure future emails will always make it to your inbox, please add lensoneyes.in to your “Safe Senders” or “Trusted Sites” list.
Placing an Order
lensoneyes.in makes shopping online for contact lenses quick and easy! Our How to Order page will quickly teach you how to order a product. If you’re still having trouble, call us at +91 984 5009 020 to help you through the process.
To order by phone, please call our toll free Customer Service line: +91 984 5009 020 Our hours of operation are: Monday through Saturday: 9 AM to 7 PM (IST).
If you wear different brands in each eye, you can choose contacts for one eye at a time. On the product page, choose the quantity of "Left Eye" as zero and enter the parameters for your right eye. When you are done with the right eye, navigate to your left eye brand. Enter the parameters for your left eye and select zero as the quantity of "Right Eye".
To cancel or modify your order, please call our Customer Service: +91 984 5009 020 or email our Customer Service: orders@lensoneyes.in
You can add a coupon on the Payment page. Once you have proceeded to enter your billing information, you will see a box to enter your coupon code. Enter the coupon code and click "Apply", the coupon discount will adjust your order total. If you're having difficulty redeeming a coupon code, please contact us for help.
Please note all products ordered will incur GST which is inclusive.
We love helping you make your friends and family smile! You can purchase an E-Gift card from the "Accessories" tab.
There are two ways to redeem your gift card. You can either add a gift card code on the "Payment" page once you have procedded to check out, or redeem the giftcard balance and add it to your account credit in your account.
Styles that are out of stock and still available normally take a few weeks to arrive at our warehouse. If the style is discontinued by the manufacturer, then it will not be available again. (To see if an item that is out of stock has been discontinued or will be re-stocked, call our Customer Service line: +91 984 5009 020)
To view the status of your order login to your account, and click My Account at the top of the page. Click "Recent Orders" to see what stage your order is on and where it is in the journey to you. You will receive an email notification with a tracking number once when your order is shipped.
Prescription Questions
No. If you have a valid prescription while ordering, it will be good not to miss any details of the specifications mentioned by your doctor.
No worries, If you remember your power details you may order and you can always send your prescription later. Send us your prescription via whatsapp to +91) 984 5009 020 or email it to support@lensoneyes.in.
Please WhatsApp your prescription to +91 984 5009 020 or email it to support@lensoneyes.in.
If you are ordering for the first time your prescription would be very important, hence check with your doctor for a duplicate copy and send it to us later or order the contact lens using the information mentioned in the prescription. If you are a repeat customer then login to your account to check your previous order and reorder the contact lenses.
Prescriptions include:
OD (Right Eye) OS (Left Eye)
Brand Name/Name of Lenses (ex. Acuvue)
Power/Sphere - Also Called Strength or SPH (ranges from -20 to +20), Plano or Flat means no Power (0.00)
BC - Base Curve (usually a 8.x or 9.x number)
DIA - Diameter (ranges from 13.0 to 15.0)
Add – This is just for bifocal or multifocal lenses. It will have a + (plus) symbol or be labeled high, medium, or low.
CYL - Cylinder (just for toric or astigmatism contact lenses). Is between 0 and 180 and always ends in a zero.
Axis - just for toric or astigmatism contact lenses. Is between 0 and 180 and always ends in a zero.
Click here to see How to interactive RX information.
No. You don't have to provide us your docto's contact details for verification, You have to sure that you have a valid prescription before you place your order.
A minimum of 1 year, and 2 years. Your doctor may place a shorter expiration time on your prescription, but only if there are documented medical reasons for doing so. If your prescription has an expiration date, you may want to ask your doctor to explain the medical reasons he/she placed such a restriction on your prescription.